Had a patron get mad over a fine today.... Said patron left in a huff, but not before dropping a nasty name on one of our employees! The thing was, the patron came in all sweet and polite, but once the fine was mentioned and the book was checked out it turned ugly! Sometimes that happens... the patrons you think will be angry are so understanding and the ones you think will be alright, wanna whomp ya' over the head with their book!
I once had a guy call me a bitch over the phone.
Another patron came in one night and while walking out called someone a bitch because we asked him to quiet down.
A young lady had to be escorted out of the building for lying about her identity - to three of us in one night!
Ugggh! I hate that. It's like... come on. It's so much less than you would have paid for the book, what is your problem?
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